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Refund Policy

Infralogic Systems Last updated: 8 October 2026

Infralogic Systems sells digital products (IT documentation, operations and productivity templates). Because digital products are delivered instantly and cannot be returned once downloaded, our refund policy differs from that of a shop selling physical goods. This policy explains when you can get a refund.

1. When you are entitled to a refund

We will refund your purchase in full if:

  • The file is faulty — it is corrupted, will not open, or is incomplete, and we cannot provide a working replacement within 5 working days of you reporting the problem.
  • The product is materially different from its description — for example, pages, files or formats listed on the product page are missing, and we cannot supply them within 5 working days.
  • You were charged twice for the same order, or charged for an order that was not delivered.
  • You have not downloaded or accessed the product and you request a refund within 7 days of purchase.

2. When refunds are not available

Except as stated above, we cannot offer refunds once a product has been downloaded or accessed (including opening a template link), because the product cannot be returned. This includes:

  • change of mind after download;
  • buying a product by mistake when the product page clearly described it;
  • incompatibility with software or devices not listed as supported on the product page;
  • not using the product.

3. Fixing problems first

Most issues can be solved quickly. If something is wrong, contact us at [email protected] with your order number. We will first try to resolve the problem by sending a fresh download link, a corrected file, or guidance on opening it.

4. How to request a refund

Email [email protected] within 14 days of purchase with:

  • your order number;
  • the email address used for the order;
  • a description of the problem (screenshots help).

We will respond within 2 working days.

5. How refunds are paid

Approved refunds are made to the original payment method (mobile money wallet or card) using the original payment method, in Ghana cedis, for the amount you paid. Refunds typically arrive within 5–10 working days depending on your bank or mobile network. Because payments are processed in cedis, any amount shown in US dollars on our Website was an estimate only; if you paid with a foreign-currency card, your bank's exchange rate at the time of refund may differ from the rate at purchase, and we are not responsible for that difference or for any fees your bank charges.

6. Product-specific terms

Organisations requiring proforma invoices should request them before purchase; purchase orders do not change these refund terms.

7. Licence after a refund

When a refund is issued, your licence to use the product ends. You must delete all copies of the files, and download access will be disabled.

8. Your statutory rights

Nothing in this policy limits any rights you have under the laws of Ghana that cannot be excluded by agreement.

9. Contact

Infralogic Systems · [email protected] · Accra, Ghana